Cruiseline Essays


How a Cruise Line Should Respond to a Complaint [ Email ]

Essay Prompt: Email Response to complaint Two late-season typhoons severely disrupted a cruise of the Hoosier Express, a 2,500 passenger cruise ship on a 16 night voyage with schedule stops in Singapore, Hong Kong, and other Asian ports. It had to cancel ports calls in Vietnam, at Okinawa, and Taipei, Taiwan. Many Passengers protested that the ship could chart a path around the storm. One attorney got into a shouting match with the captain and demanded to show the captain how to navigate around the storm. As the ship approached its final port, near Beijing, a few passengers threatened to Continue Reading...