Amazon, Inc.: Marketing Plan Business Plan

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Amazon as a Model for a Business Plan

Marketing Plan: Amazon.com

'Obsession' is the term that perhaps best describes Amazon's fervor to serve its shareholders and customers to utmost fulfillment. Growing from a flourishing dot-com enterprise in the 1990s into a 21st century multinational giant, a king in every sense - in the internet retail area, Amazon provides an exemplary marketing model for budding businesses. Its marketing manual is near legendary, pegged on the fundamental 'customers first' foundation, and a bizarre business philosophy to listen to the customer and not only work, but also invent towards their comfort, and on their behalf.

The company was founded under the tagline 'Earth's Biggest Bookstore', but as it turns out, books were only the starting point for Jeff Bezos, founder and CEO. It went online in 1995, a year after its inception, expanding into other media including MP3s, CDs, VHS, and DVDs; and an even wider range of products including apparel, furniture, electronics, and toys over the subsequent years, in a revolution that necessitated a change of label from the 'Earth's Biggest Bookstore' to the 'Earth's Largest Selection'.

Uniquely, Amazon reported no profits until 2001, when it posted a net at a dismal 1% per share; but it still managed to claim over 1.3 million customers within only two years of online business.

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Today, the company boasts of a mind-boggling 45 million customers, shopping at the company for literally everything - from books to toys, fine jewelry, and fashion apparel. It, currently, is one of the most reputable brand names in the buyer market, garnering almost half of its total sales revenue from overseas markets. It managed to weather the e-storms of the late 19th century dot-com bubble and is now a burgeoning figure in the retail market, posing a substantial threat to such vending monsters as Target and Wal-Mart, with a profit in one hand and capacity to ball the same over in the other.

Environmental Analysis

Amazon.com faces intense competition in its attempt to delve into new areas of the online market. Its top competitors include EBay, Netflix, Apple, Barnes and Noble, and Wal-Mart. EBay is a direct competitor of Amazon's, targeting, by way of advertising, anyone who does online shopping and wishes to take advantage of the competition by making comparisons and obtaining the best price deals. Both Netflix and Barnes & Noble have a much smaller market share of the eBook market. Amazon rides on economies of scale, and enjoys significant advantage with its rock bottom prices, particularly effective in the student target market, constantly looking for the best prices on text….....

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