Analyzing Organizational Performance Essay

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Organizational Analysis

Models of organizational performance

Organizational performance relates to how successfully an organized group of people with a particular purpose perform a function. It comprises an actual output of an organization measured against its intended outputs. It encompasses three areas of firm outcomes which include; financial performance, product market performance and shareholder return (Charles, Hill and Jones, 2004). There are various models of organizational performance which include strategic Triangle Model, SWOT model, rational model, Natural System Model, Cognitive model and many others. However, in this case, only two models of organizational performance will be discussed as well as, comparing and contrasting them by evaluating their differences and similarities. The two models to be discussed include strategic Triangle model and SWOT model.

The differences between Triangle model and SWOT model is that, Strategic Triangle Model relies on three major key calculations to determine the efficiency along with the effectiveness of an organization while SWOT model is used to evaluate the strengths, weaknesses, opportunities as well as, threats involved in a business venture. The similarities of the two models above are that, both models help in sorting out the information as well as making it easier to draw connections.

Performance measurement provides a stage for managers and performance of its employees. Customers' satisfaction is always the company's ability to generate teamwork in the organizations. As a result, the organizations are finding that teams are a way to improve communication and servicing customers more effectively. The key premise in customers' satisfaction is by understanding the needs or the expectations of customers. Conversely, managers may opt to measure performance in organization by determining the quality of services, highlighting potential quality concerns as well as, identifying areas that need further investigation. Other examples of quality indicators include reliability and validity, implementation and cost and feasibility.

Part two: Operations Strategy

Federal Express (FedEx) is a global shipping corporation which provides services to businesses worldwide while United Parcel Service Inc. (UPS) is a package delivering company that provides transportation, logistics and financial services in the United States and internationally.

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Both FedEx and UPS are competitors in the package delivery industry. Studying on the two, their competitive relationship gives a good insight for the companies' future (Barr, 2013).

Professor Hill's Strategy Development Framework includes operation design choices and infrastructure. The framework helps the managers to understand various ways in which competitive advantage can be achieved in any organization. For example, operation design choices are decisions management make as to what type of process structure is best suited to produce goods while infrastructure mainly focuses on the non-process features and capabilities of the organization, these include workforce, quality control, organizational structure and support services.

For many years, FedEx have been of a great benefit to its customers. Not only the customers are confronted with the choice of carrier, but they are also confronted with the way the company does its shipment making the competition in the package delivery service to be very global. However, UPS uses similar zones for domestic ground delivery services. One similarity about these two sectors is that they both set their fees according to zones which correspond to the distance the packages have to travel (Barr, 2013).

Part three: Good and Service Design

Good and service design has strategic implications for the success of an organization. Therefore, organizations should design goods and services in such a way that they can be created effectively. Research has shown that there are some products which are most overrated on the market today; these products include apple iPad mini and iPhone. These products have changed the cellular phone business from modern day necessity to a pretentious status symbol. There are….....

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