Balanced Scorecard: Internal Business Perspective Increasingly Companies Essay

Open, View, and/or
Download this Document

Total Length: 580 words ( 2 double-spaced pages)

Total Sources: 10

Page 1 of 2

Balanced Scorecard: Internal Business Perspective

Increasingly companies large and small are implementing the balanced scorecard (BSC) as "a management system that enables organizations to clarify their vision and strategy and translate them into action" (Balanced Scorecard Institute. N.D.). In Kaplan and Norton's framework of the BSC they articulated four distinct perspectives: financial, customer, internal process, and learning and growth; because "financial measures alone were not sufficient to measure performance" (Gumbus, A. & Lussier, R. 2006). In the case of Duke Children's Hospital, a BSC was introduced to ameliorate deteriorating financial conditions; with expenses per case rising 42% from 1993-1996, and net margin reductions of 11 million in 1996 form two million in 1993. "In addition, staff productivity had fallen, and patient and staff satisfaction was at an all time low" (Meliones, J. Ballard, R. Liekweg, R. & Burton, W. 2001).

Introduction The balanced scorecard implemented by Duke Children's Hospital focused on the internal processes which "aligned administrators and clinicians… to a strategic vision and strategic control of the organization" (Meliones et al., 2001).

Stuck Writing Your "Balanced Scorecard: Internal Business Perspective Increasingly Companies" Essay?

View All Our Example Balanced Scorecard: Internal Business Perspective Increasingly Companies Essay

Have A Custom Example Essay Written

The numerous accomplishments of Duke Children's Hospital include cost reductions of 30 million in 2000, a net margin increase of 15 million from 1996 to 2000, and staff satisfaction levels at an all time high (Meliones et al., 2001). "Consistently ranked among the top pediatric specialty programs nationwide by U.S. News & World Report" (Duke Children's Hospital. N.D.), the organization has become a benchmark example of how transformational a BSC can be for business.

The internal process function of the BSC "the how of value creation" (Niven.P.N.D. Internal Process) connects with the customer perspective of the BSC, and ultimately determines the financial, and learning and growth perspectives. In developing their scorecard, management focused on the integration of….....

Show More ⇣

     Open the full completed essay and source list


OR

     Order a one-of-a-kind custom essay on this topic


sample essay writing service

Cite This Resource:

Latest APA Format (6th edition)

Copy Reference
"Balanced Scorecard Internal Business Perspective Increasingly Companies" (2010, December 14) Retrieved June 4, 2026, from
https://www.aceyourpaper.com/essays/balanced-scorecard-internal-business-perspective-83946

Latest MLA Format (8th edition)

Copy Reference
"Balanced Scorecard Internal Business Perspective Increasingly Companies" 14 December 2010. Web.4 June. 2026. <
https://www.aceyourpaper.com/essays/balanced-scorecard-internal-business-perspective-83946>

Latest Chicago Format (16th edition)

Copy Reference
"Balanced Scorecard Internal Business Perspective Increasingly Companies", 14 December 2010, Accessed.4 June. 2026,
https://www.aceyourpaper.com/essays/balanced-scorecard-internal-business-perspective-83946
   

Open, View, and/or
Download this Document
order custom essay example