Bank America Case Study From Goldsmith & Case Study

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Bank America Case Study From Goldsmith & Carter textbook, select Bank America (Chapter 2) case study assignment - uploaded Write a (5-7) page paper: 1.Outline talent management program led success company.

Bank of America case study

The modern day working environment is a highly complex and intricate field, in which employees and employers have to continually meet new demands, standards and challenges. Employees, for instance, have to perform new tasks at superior standards, or they have to continually develop their skills.

At the level of the employers, they have to respond to challenges such as increasing roles of employees, increasing competition for talented staffs or changing structures of the workplace, especially due to diversity (Bond, 2007). Despite these challenges, the role of the employer remains that of directing and using the resources of the staffs to attain the business objectives of the firm.

In order to attain this objective, economic agents develop and implement talent management programs, through which they strive to motivate the employees and gain their support to attaining company objectives. In line with this, the current project looks at the talent management program implemented by the Bank of America.

2. Talent management program at the Bank of America

The management of talent is traditionally understood as the totality of efforts completed by a firm in an effort to "attract, develop, deploy and retain talent to achieve strategic objectives and meet future business needs" (Silzer and Dowell, 2009). In a traditional sense, these efforts are understood as being directed at the totality of the staff members within a firm, but the particularity of the program developed and implemented by the Bank of America is represented by the creation of a program targeting a specific category of employees, namely the executives.

The leaders of the Bank of America understood that the executives play a key role in motivating all staffs to strive towards the attainment of the organizational objectives, but also that they are the ones who set the vision and future direction for the banking institution. In such a setting, they have developed and implemented a specific talent management program aimed at coordinating and motivating the executives.

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The talent management program thus implemented by the retail institution integrates five steps, which are all completed in a cyclic manner. In other words, the steps are all linked and the process is never-ending, ensuring long-term sustainability and continuous improvement. The diagram below represents the program, as it has been created and implemented by the Bank of America leaders.

Source: Fishel and Conger, 2009

The first step in the talent management program at the Bank of America is as such represented by the identification of the people who have the right skills to perform a specific role, and the assignation of people who are able to perform the respective tasks within the corresponding positions. At the secondary level, the firm focuses on managing the performances of the leaders, with the emphasis falling on their continuous development (steps three and four). Last, the company strives to reward and repay the executives for their achievements, based on their performances and efforts.

3. Program strengths

As the talent management program has been presented throughout the previous section, it reveals a series of strengths and advantages. The more notable of these include the following:

The program is centric on a specific category of employees, who are in fact essential for the ultimate success of the company

The program is a cyclic one, as part of an overall business model, and it does not see interruptions or isolated implementations

The results retrieved by the program are company wide, since the results impact all company elements, such as operational staffs, resource allocation, budget construction and so on The program also has appositive impact upon the culture of the organization, by stimulating empowerment, "trust, teamwork, and accountability at all levels in the organization, especially at the executive level" (Fishel and Conger, 2009).

4. Opportunities for improvement

As it has already been mentioned, the talent management program at the Bank of America is a powerful and well developed effort to managing the staffs at the company. Still, some shortages are revealed at the level of planning, which can be translated into….....

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