Best Buy and Compusa Are Term Paper

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But Best Buy needs to become more forward looking for employing people who would keep a watchful eye on technology trends and inform the firm of possible changes. This would help Best Buy nip the changes in the bud and counteract them in the most effective manner.

The problem with replacing one item with another is that you never know how good the other item would sell. You have never sold it before and lacked sound knowledge about its potential and demand in the market. This can negatively affect any market and can be a serious problem for any firm.

The issue with CompUSA is even graver. The company it seems is not willing to address the problems that are staring it in the face. The firm has obviously lost its charm and appeal as the tech gurus because there are other points of sales that people have discovered.

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Who would want to wait in queues and bother with the salesperson when he/she can go online, compare prices, talk to others who have bought similar items and then make an informed decision. CompUSA appears to be totally ignorant of this change in people's behavior and preferences. Its customer service continues to decline and no effort is being made to address this core problem. Again the problem is lack of effective cgange management. The company and its staff have lost motivation to do better when they feel that people are already more interested in purchasing online than through the store. But if that were really the case, all brick and mortar would have been long dead. CompUSA needs to work on its customer service seriously in order to restore people's faith in its sales staff......

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