Business Correspondence External Correspondence: Big-1 Corporate Writing

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Please do not hesitate if I can be of any further assistance.

Yours truly,

Internal Document -- Memo

To: Frank Page

Re: B-1 Rental Agency Follow-up

Date: June 15, 2012

Please be advised that B-1 Franchise Oversight Manager has been contacted pursuant to your instructions to resolve the Twin Cities Airport B-1 franchise issue involving their repeatedly furnishing vehicles with inoperable systems and otherwise in need of maintenance. The following points were emphasized in that correspondence:

The situation is serious and has recurred numerous times

The situation has already been brought to the attention of management without any appreciable response

B-1 and CCC have a long-standing business relationship and mutual interests in the way B-1 vehicles are represented to the public in this region

We expect B-1 to take immediate and appropriate action to rectify this situation

An operational audit is in order to identify the source of the problem and rectify it

I am readily available in the event any further information is required

Subject to your further instruction, I intend to follow-up by telephone in one week if I have not received a response from Mr. Jones by then. If necessary, I will provide Mr.

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Jones with additional details about the types of situations we have encountered and emphasize that the current service quality at this franchise is entirely unacceptable and detrimental to both of our….....

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