Business Process Analysis and Technology Case Study

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This would provide an entire new level of communication between the service and the service provider. If the client did not like the service the last time they had their hair done, then they could point at the picture and show exactly the parts that they were not satisfied with so that the service could improve. This could offer a visual element to quality control that, to the best of my knowledge, no other service providers' offer.

It is hard to determine exactly how consumers would react to this type of service offering. There would obviously be some customers in the market that would greatly value such as service while others might not really place any significant value on it at all. Therefore, another idea would be to charge for the service.

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If the client paid a small fee for this customized service then this could not only offset the it infrastructure costs, but it could also differentiate the customers based on their value of the customized service. That way if the client did not value the service then the staff would not have to take the extra time to take the pictures or upload them into storage.

The Stylist Uses this Information to Provide the Servie

Custom Uses the Pictures to Make a Decision about their Style

Customer is Shown Previous Examples of their own Haircuts/Styles

Customer Enters.....

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