Diagnosing Change at FedEx
often compel organisations to adjust their HR practices, policies, processes, and/or procedures. This paper describes, justifies, and evaluates a change in HR practice at FedEx, one of the largest courier delivery firms in the U.S. and internationally. The paper particularly identifies the HR area that requires change and the need for the change and assesses the organisation's readiness for change using relevant diagnostic tools. Company Background FedEx was founded in 1971 by Frederick W. Smith. Over the years, the company has grown to be one of the largest providers of air and ground courier delivery services in the U.S. and worldwide. In addition to courier services, the organisation provides… Continue Reading...
