Charter Communications This Was an Term Paper

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I have a friend who was trying to set up service to all their local libraries, and he simply could not get a local or national rep to call him back at all. They seem to be disinterested in their customers, and that leads to customer dissatisfaction. Many people I know have given up their Charter accounts and gotten satellite because it offers more programming for less money. That doesn't have much to do with the article, but it does say something about the company's success.

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I also don't like how they get contracts to operate in an area, and no other cable company can operate there. That cuts out competition and makes them less likely to be competitive in pricing or customer service.

Maybe they are too bloated with employees and with their own ways of operating. Perhaps if they streamlined, and became more interested in their customers, they could gain more revenue and reduce some of their debt......

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