Common Communications Issues That Exist Between Business and Information Technology (IT) Term Paper

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Communication Issues and Differences

Discuss the common communications issues that exist between business and IT. Provide examples from your organization if available to illustrate the impact of these issues. Discuss methods for avoiding these issues.

Information Technology departments often have a substantially different communication cultures and styles than business related departments such as finance or accounting, because of IT's difference of short-term organizational priorities. Although all departments within an organization ideally share the same vision of profit and expansion as the result of success an innovation, communication conflicts can occur when, for example, an IT department wishes to conduct a costly testing procedure upon a new system that the finance department deems unnecessary. What seems necessary from a technical point-of-view seems financially spurious to one who does not understand the necessary software protocols of a new system's evolving development and lifecycle.

Likewise, when a HR department wishes to revise department hiring policy with an eye to expanding company affirmative action and brings qualitative rather than quantitative data to the table, an IT department may be unwilling to listen to a member of the staff that speaks in what seems to be vague generalities, rather than hard numbers, as is customary in their organizational subculture and frame of reference.

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(Paterson & Lindsay, 2000) But only when all coworkers in an organization in all departments align along their common beliefs can changes occur that will increase the group's effectiveness and its probability of survival.

For IT departments, the department's immediate priority is often on long-term systems and technological development, while for business departments such as marketing or finance, the priority is on 'what works' or the bottom line, in immediate financial terms. When the trial and error of testing new systems and of generating new solutions to existing problems seems subsumed to that of the immediate demands of the market in most other departments, the IT personnel must speak the business language to be fully understood, so their department priorities are not ignored. For example, it might behoove an IT person to state, 'if we don't conduce adequate systems testing, costly impingements from hackers, viruses, and worms could cost the company millions," rather than to splutter about the lack of integrity of the computers….....

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