Conduct a Needs Assessment Essay

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Exel Logistics along with Deutsche Post DHL, and third party supply chain, continues to "provide excellent services through their supply chain management solutions in Americans, and around the world. With over 300,000 employees in 220 countries, customer service fulfillment is their number one priority" (Exel, 2011). As the economy continues to shift up and down, the management team of Exel has to make sure that each department is focusing on delivering customer satisfaction, that may include "international express, overland transport, and air freight" (Exel, 2011).

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Since information technology (IT) continues to change and is the number one source of most companies, the Exel organization should incorporate a needs assessment which involves "the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training, if any are necessary into their organization" (Noe, el.tl.2009) Pg.11. Para.1 For example, the use of computers when implementing new and updated software, were….....

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