Conflict Resolution in the Workplace Essay

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A good facilitator will be able to use active listening skills to gently guide the discussion to this more productive tone. Allowing the colleagues to work together to come to a solution will generate team-building skills and will likely create a stronger relationship between the two. Even if they come up with the identical solution -- moving one person into a private office -- the process will empower both workers and the solution is less likely to lead to future problems down the road.

Another process solution to this conflict might stem from ongoing team-building exercises. In fact, groups that participate in regular group cohesion exercises are less likely to experience conflicts and such a process may effectively have solved this problem before it began.

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When colleagues are given the chance to get to know each other in a non-threatening environment, they will build relationships. As a result, they will be more aware of the personal circumstances each of their colleagues is managing, and may have a greater appreciation for their respective workplace needs. In this case, the worker who was causing such a disturbance might have stopped for agreeing to hold loud meetings in her cubicle. Being aware of her colleague's need for quiet, s/he might have suggested the loud meetings take place elsewhere, thereby creating conditions for workplace harmony without ever having to mediate a conflict. Proactive team-building is therefore a second path toward effective conflict resolution......

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