Conflict Resolution in the Workplace Essay

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The three parties met at a round table with the mediator at the head of the table. Each party was allowed to speak without interruption for five full minutes, explaining the signature style they wanted for the firm and why. Then each party was encouraged to make a proposal to the other side in search of a potential compromise. For example, one side suggested that if they were allowed to the keep the signature style classic, they would allow the office and headquarter to be decorated in a minimalist style. All in all, the proposals made by all sides were not balanced enough and the mediator had to suggest several potential proposals before one was eventually agreed upon.

Part Three

Had I been the mediator of this case, I would have used some of the techniques taken by the mediator and thrown out others. For example, I like the way the mediator began: speaking to each party alone did allow for some necessary venting and gave one a clear perspective on what exactly each respective side wanted. However, there were several things the mediator should have enforced better: for example, parties didn't respect the time limits that had been set for them and consistently talked longer, demonstrating a lack of respect for everyone in the room. Furthermore, some of the parties used mildly pejorative language to put down the other parties' point-of-view which led the mediation astray as feathers were ruffled and the mediator had to do damage control.

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I would have enforced a stricter policy regarding the time limits and use of loaded language. I would have made sure all parties understood the terms and then, if anyone violated these terms I would have adjourned the mediation session for the day. That is the only way to establish a zero-tolerance police for the violation of my terms. And finally, I would have been able to convey what the separate parties wanted with a greater degree of clarity, which this mediator struggled with, mostly because he wasn't used to this type of design work and because he wasn't a terribly verbal person. Because of my heightened understanding, I think I would have been able to offer them a more satisfactory proposal simply in lieu of the fact that I understood the varying viewpoints with a greater level of clarity......

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