Total Length: 807 words ( 3 double-spaced pages)
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References
Caveo. (2016). Measuring Return on Investment for Training Initiatives. Caveolearning.com. Retrieved 22 October 2016, from https://www.caveolearning.com/blog/measuring-roi-for-training-and-performance-initiatives
Fojtik, C. (2016). Calculating the Strategic Value of Customer Satisfaction - Graziadio Business Review - Graziadio School of Business and Management - Pepperdine University. Gbr.pepperdine.edu. Retrieved 22 October 2016, from https://gbr.pepperdine.edu/2010/08/calculating-the-strategic-value-of-customer-satisfaction/
Go2HR. (2016). What's the Real Cost of Turnover? - HR Information for BC Tourism Employers - go2HR. Go2hr.ca. Retrieved 22 October 2016, from https://www.go2hr.ca/articles/what%E2%80%99s-real-cost-turnover
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