Crystal Solutions Having Had the Chance to Essay

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Crystal Solutions

Having had the chance to look at the demos for SAP Crystal Solutions, I will first say that I like the way these tools are presented for the most part, with one reservation. The explanations and demos are clear and easy to understand. The way the information is managed, especially with the graphs, is smart-looking and professional. The tools themselves are fairly intuitive and I think that is something that comes across in the demos and website as well. The main reservation that I have is that the presentation really seems geared to the end user. I think if I was trying to make an actual sales decision, I am not being given much opportunity to do a cost-benefit analysis. Yet, before I want to take to a sales representative, I want a sense if such a conversation is truly worth my time.

I think these tools are excellent, however, in terms of the way they explain the system and the way that the Crystal Solutions system in particular can help the business.

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I hope that the system would be fully customizable because there is where I see the most value in Crystal Solutions -- to give my managers what they need when they need it. I think that the demo/promotional tools do an excellent job of making the end user feel comfortable that they will be able to figure out the system and starting gaining value from it quite quickly. That is important, because there is always resistance in an organization when a new information system is being introduced. The workers and managers need to see the value in it right away.

The marketing tools are valuable before the sales process, and after as well. I think that these tools lower the risk associated with introducing Crystal Solutions to the company, because they convey a lot of positivity about the product. I think the Solutions tool itself can have a tremendous amount of benefit to a company. The….....

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