Design and Variables Elements Essay

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DHA 808Variables and Design ElementsOriginal Research Question: Did implementing remote and virtual front desk services, including live representatives via webcam, impact staffing efficacy for underserved patients, especially patients with English as their second language in FQHCs post-pandemic?Population of InterestThe total clinic population of adults (both male and female) aged between 20 and 60 at four selected FQHC’s in Los Angeles County, California between January and October 2023. The sample size is 400 patients, 100 from each of the four FQHCs.Sample Size Determination:The sample size is determined by Charan and Biswas’ (2013) formula for comparing two groups based on quantitative data.Sample size = where SD is the standard deviation from past studies and d is the effect size (Charan & Biswas, 2013).Sample size = = 100Proposed Research DesignThe study adopts a placebo-controlled trial design, where there are at least two groups, with one receiving the active intervention and the other the placebo.The researcher will compare patient visit and no-show rates in two FQHC’s that have implemented remote and virtual front desk services, including live representatives via webcam (intervention), and two that have not implemented such telehealth programs (placebo).Proposed MethodsData on overall patient visits by specialty group (preventive services, primary care), and…

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…programs to assess the impact of telehealth on underserved patients.

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Test StatisticOne way analysis of variance (ANOVA)Independent VariablesImplementation of virtual front desks and live representatives (Yes/No), Gender (Male/Female), primary language (English/non-English), Ethnicity/Race (White, Black, Asian, Latino, Other), and Insurance payer (Private/Medicaid/Medicare).Dependent VariableStaffing efficacy, measured by patient numbers and no-show rates.Hypothesis:FQHCs that implement virtual front desks and live representative programs report significantly higher staffing efficacy for underserved patients, especially ESL patients, than those that do not implement such programs.(µ1 ? µ2)Null Hypothesis:There is no significant difference in staffing efficacy between FQHCs that implement virtual front desks and live representatives and those that do….....

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