Emotional Intelligence the Importance and Term Paper

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This is however not entirely the case. Working in physical isolation does not mean that there is no need for effective communication. Indeed, communication in such a case becomes even more important, as the lack of a physical workplace creates extra reliance upon communication. Workers still have to communicate with supervisors and customers, even if this is only in the virtual environment. Providing services to human customers will then sometimes necessitate a sufficient amount of EQ to handle possible problems.

Goleman's work represents a new awareness of the importance of EQ in the workplace. It furthermore provides the basis for future research not only in workplace intelligence, but also in implementing strategies for increased EQ in children and students at tertiary institutions. His work brings home the importance of personal and social competence in the workplace, and how these can be used to create an optimal integration of intellectual, intra- and interpersonal skills.

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The workplace has evolved from the beginning of the 20th century, in which a worker was expected to function as a drone, to a more worker-focused environment from the 1950s and 1960s, where worker intelligence and satisfaction were recognized. Goleman's book represents a further step in this evolution: the recognition that emotional intelligence is a vital factor in improving worker performance. Perhaps the next step can be implementing Goleman's principles in schools and other educational facilities. Preparing children for the workplace by teaching them emotional intelligence can create a future where workers are not only more adept at their work, but in which children also find themselves less anxious and unhappy......

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