Empowering Workers Exploring Examples and Term Paper

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Gore writes of the time when a Nordstrom's employee found a person with a flat tire outside the store and stopped to help them change the tire, taking time from their job to do so. There is also the stories that border or urban legend of how Nordstrom employees will go to competing stores to get the exact pair of shoes and size a customer requires.

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The Nordstrom's culture thrives on these success stories and has as part of its mission and values statement the infusing of empowerment in every employee. This "whatever it takes" attitude to customer service is the gold standard in retailing, with only a select few retailers globally able to match Nordstrom's ability to deliver consistent and exceptionally high levels of customer service......

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