Excellence in the Workplace Through Communication Term Paper

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Excellence in the Workplace -- Communication

Do you know the most important factor needed in order to become successful in the workplace? Do you know how to make any business thrive and prosper? The key component to accomplishing what you want in your professions, whatever that may be, is to communicate effectively. The use of various fundamentals that work in conjunction with communication can help launch the start of a successful business. This idea may seem too simple and easy to some, but there are many intricacies and elements to communication as well as different styles that are part of the dynamics of communication between people in the workplace.

Keys to Workplace Excellence

Communication professors Kelly Quintanilla and Shawn Wahl use the acronym KEYS to simplify what they believe to be necessary communication skills for success on the job. In their book, Business and Professional Communication: KEYS for Workplace Excellence, they explain that the first letter ("K") in the acronym (which has a philosophical ring to it) is: "Know yourself.

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" This refers to the need to understand one's strengths and weaknesses in the process of communication (Quintanilla, 2010). The authors assert that "…truly competent communicators" know how important it is to recognize one's weakness in communication. The "E" stands for being able to evaluate the context within which communication is taking place; that is, being able to communicate with a "variety of audiences" and understanding the "constraints" in those interactions is vital in order to achieve quality communication.

The "Y" in KEYS refers to "Your communication interaction" -- which requires every person that communicates to understand "verbal and non-verbal cues" in every interaction, the authors continue. And finally, the "S" asks the communicator to "Step back and reflect" on both verbal and non-verbal messages we "convey to others" (Quintanilla). By taking a step back in a business environment, the individual….....

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