Help Desk System Is Important Research Paper

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Its work is to 'mask' a specific person onto an assistant.

Administrator

The administrator is an extension of the person class. The class has a field that is named as 'field' that is necessary for saving the administrator access levels. The 'field' instance also distinguishes the administrator from the Chief Executive Office (CEO).

The levels are'

Level 0: CEO

Level 1: Administrator

FAQ

The FAQ class is responsible for saving the User frequently asked questions (FAQ).

Ticket

The Ticket class keeps all of the information that is related to the ticket, its title, question, data of admission, date of resolution, ticket status as well as an active class for showing the purpose of ticket removal.

Comment

The comment class is the one responsible for storing the ticket comments as well as their admission date

The assignment class is the one that is responsible for the storage of information related to a given ticket assignment.

3.4.4 Dynamic model

A dynamic model showing log in sequence

A dynamic model showing ticket assigning process.

3.4.5 User interface-navigational paths and screen mockups

3.4.6 Data Models

3.

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4.6.1 System Overview

Login, Logout, logout due to timeout as well as encrypted login feature

Ticketing feature with the tickets and comments being saved in a special database

For User categories: Company CEO (CEO), System Administrator (Administrator), Assistant as well as a standard user (User).

The tickets are only to be visible to the specific users who created them as well as the help desk staff

The ability of the administrator to assign Tickets to specific Assistants. The Assistant are not allowed to assign any tickets.

The assistant are only allowed to propose to the user (client), the FAQs. This may later be deemed to be acceptable or not by the Administrator

The ability to edit or terminates the accounts.

3.4.6.2 System Architecture

System architecture

3.4.6.3 Data flow diagrams

Help Desk Ticketing system Data Flow diagram

4 Glossary

Help Desk- The Help Desk Ticketing system handle the role of providing information to the users by consulting the management of a given organization. It also provides suggestions to the possible solutions or answers to the common problems via.....

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