Hotel Management and Hotel Chapter

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Seasonal Lobby Manager

Reports to: Front office manager

Position summary: Mainly responsible to guarantee Front Office shifts run effectively and efficiently, offering superb guest service, aiding all Front Office staff as well as always maintaining a professional, calm environment.

Trains and assesses four 'Lobby Hosts/Hostesses' and assigns and supervises duty roster for his/her Lobby Support team. Job duties also encompass maintaining payroll records' and ensuring timely movement of each guest through the lobby.

Other required job duties:

• Always ensure a clean and beautiful lobby

• Offer information to any waiting guests

• Assess which guests are heating to the airport then if needed, move guests to the front of the line.

• Provide prompt courteous service including answering any guest questions

• Prompt handling of any guest complaints and concerns

• Always document all concerns and complaints and follow up with appropriate Department Head to follow up

• Communicate as necessary with Maintenance Director, the Front Office Manager, and/or Executive Housekeeper

• Set up and maintenance of refreshment and coffee stand in the lobby keeping it looking lively, professional, inviting

• Join morning department meetings to stay informed and get information concerning that day's arrivals/departures • Aid Front Office team -- when needed, check guests in/out at a mobile station

Job AD

JOB OPPORTUNITY

The Alt Hotel on the Toronto Pearson International Airport site needs a Seasonal Lobby Manager for the Holiday Season. Next to terminals 1 and 3 and located at the end part of the LINK train line, the hotel offers 153 beautifully designed ultra-comfortable rooms and 14 natural-light filled, spacious floors. The hotel is seeking applications for Seasonal Lobby Manager for the span of two months. Only qualified applicants will be invited for interview.

Prerequisites: Must have excellent communication skills in English and proficiency in other languages are advantages. Possessing a charming and helpful personality is crucial in the way of representing him or herself on behalf of the hotel and hotel management.

Education: A diploma in restaurant and hotel management/other related field or Graduates bachelor degree

Experience: Minimum two years' experience in comparable position. Must be knowledge in basic computer programs and processes and have previous experience in using Telephone Switch board and Hotel management's software, OPERA.

1. The first website to post the job ad would be Linkedin. Linked in has an approximate member based of 300 million and has the largest possible candidate pool among all the job websites. Many employees post their profiles on Linkedin and can enable discovery of in-house employees of the hotel with potential abilities to work for the seasonal position.

2. Monster is an old, but venerable job board that has large influx of daily traffic and a multitude of free content and resumes.

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It is an easy place to find, contact, and search for potential candidates. It is a reliable and established website for employers searching for qualified employees.

3. The third is a local location and will enable finding potential candidates within Toronto. The Toronto Sun is a newspaper that offers classifieds for people looking for work. The prices for job placement are affordable and enable direct advertising to the local population.

Interview

Hi there. It is a pleasure having you here. Before beginning the interview, I would like you to please state your name, your qualifications, your experience, and your reason for wanting to the work with us. I want to inform you, many candidates applied and you are one of the few we're interested in for the position. While it is a seasonal position, it is an important one that will provide the hotel the assistance needed to give guests and patrons the high quality service they have come to expect.

Three entry-level questions:

1. What made you want to apply for this job?

2. What aspect of your previous experience you feel can translate to a successful time here at the hotel?

3. In terms of day-to-day job responsibilities, what do you see yourself doing and how will you be able to respond to the requests of guests and the various possible scenarios part of your job title?

4. If a guest was in a hurry and is part of a company staying at the hotel, how would you tend to his or her needs while managing the lobby and the employees you manage?

5. Imagine a full lobby with guests waiting impatiently to be served, how would you enable a higher quality experience for your guests while they wait?

6. What would you say qualifies you as an excellent leader and communicator?

7. What does high quality service mean to you and what how would you motivate other to provide that high-quality service?

In closing, if we decide to select you for the next interview, we will call you within one week for today, letting you know we liked your responses and feel you may be a match for us and the position of Seasonal Lobby Manager. Please make sure to respond to any email or phone call and provide any additional details if necessary. Thank you

Orientation Program

An orientation program for this position is very important because of all the various processes the Seasonal Lobby Manager will manage. They need to receive some training to familiarize themselves with all the important job duties, like attending daily meetings, training subordinates, and understanding what to do when guests complain or….....

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