Human Services Administrator and the Conflict Situation Essay

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human services administrator and the conflict situation you selected from the Roundtable Discussion. Then explain how you, as a human services administrator, might approach conflict in the selected situation to facilitate productivity and creativity. Be specific. Finally, explain any insights you had or conclusions you drew related to using conflict as a tool for human services administration.

Social conflict occurs when two or more individuals oppose something within a social interaction. Conflict is part of human nature, and, as such, may be mitigated or managed through a variety of theories and psychological techniques. Conflict theory, for instance, emphasizes individual interests rather than norms of value: society is composed of groups that struggle to pursue their own interests and will use whatever advantage possible to pursue their goals. This has given rise to a number of theories -- including economic theories of production and exploitation (Marx) and the way that groups vie for control (Bartos and Wehr, 2002).

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Many tend to look at the idea of conflict as an inevitable negative within the workplace or organizational culture. However, it is also possible to see conflict as positive dissent, something that might be encouraged and developed in a positive way to improve the organization.

For instance, in the conflict scenario, Holly underscores the idea that conflict is important; it is how it is channeled and how it can be used to help individuals grow and develop. Further, if we think about modern business structures, we can see how tremendously complex they can be. There are pressures to remain profitable, to produce more, to be innovative, and to do far more with less staff. If we take this further though, we can view conflict as a necessary part of the organization,….....

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