Information Technology Kreiner, Glen E., Article Review

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Ragu-Nathan, & Ragu-Nathan T.S. (2007). the

Impact of Technostress on Role Stress and Productivity. Journal of Management

Information Systems 24(1): 301 -- 328.

The researchers collected data from two public sector organizations in the United States. The researchers mail out 264 questionnaires to the employees of these organizations and 233 were returned to the researchers. The researchers did not explain how the two organizations were initially chosen. It is possible that this initial choice was convenience based.

The researchers used exploratory factor analysis (EFA) to identify a five-factor structure that represented the underlying components of techno stress. De Coster (1988) posits that EFA, traditionally, has been used to explore the possible underlying factor structure of a set of observed variables without imposing a preconceived structure on the outcome.

Confirmatory factor analysis (CFA) used to validate the factor structure of a set of observed variables. CFA provides the researcher with the ability confirm the hypothesis that "a relationship between observed variables and their underlying latent constructs exists.

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" So that the initial set of factors identified by EFA are then confirmed to be theoretically connected, to the concept by CFA.

This article makes several important contributions to the literature in the field by identifying different dimensions of techostress thus adding to the robustness of the concept. It also demonstrates that technostress inversely affects productivity, thus clearly presenting an area for manipulation to increase productivity in organizations. Finally, the determination that there is a relationship between technostress and role stress provides a new vista of inquiry for researchers in the organizational arena.

The authors noted that the high response rate was because of upper management support; I wondered whether this support also filtered into the responses themselves. So that employees answered as they felt they should. The article however provided a very useful connection between technological work and the attendant stresses. It would be appealing to have a sociological approach to the issue that considers how power influences the underlying stress.....

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