Ing Online Banking Services What Thesis

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Press again the ? arrow used for turning on the device.

You decide on a new PIN and enter it.

Retype it in order to confirm the new PIN.

At the finish press ? The initial arrow again.

After these easy steps you have personalized your Digipass and you are ready to use it in your online transactions.

In order to generate your personal access code, you will follow these steps:

1. Turn on the Digipass.

2. Choose "I" from the two options.

3. Enter the PIN code and press ?

4. A code will be automatically generated for you to access the Home Bank account.

Options

Once you entered your account, you can access:

the General Information section where you have information about the situation of your account, the number as well as the sum of money available and the credit limit the Transfers section where you have the possibility to process a new transfer, to see the payments made as well as other information the Transactions section, where you can view the history of your transactions, as well as the ongoing transactions.

The Settings section where you can change the settings for your current account.

The User Manual where you can find everything you need concerning the use of Home Bank Service.

The Logout section where you can logout.

FAQs

On the navigation button on the Digipass, aside from the "I" which stands for Identification, there is also an "S." What is it for and how do I use it?

The "S" on the navigation button on the Digipass stands for "Signature" and allows the user to send the information of a transaction to the bank. In order to send these information, the user must send its signature. This is done following a few steps.

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1. Turn on the Digipass

2. Chose "S"

3. Enter the PIN code and press ?

4. "Challenge" will appear on the screen of the computer.

5. Enter the code generated by Home Bank for your transaction and press ?.

6. The Digipass device will then generate a code which must be entered on Home Bank in order for the Bank to authorize the transaction.

What will happen if I enter the PIN incorrectly?

If the PIN code is entered incorrectly 5 times, the Digipass will automatically block. For further assistance, you should contact your local ING Office.

What happens if I lose the Digipass

In case of losing the Digipass, you must immediately announce it to your local ING Office in order for them to block it. The Help line numbers are placed at the back of your contract with ING.

If my Internet connection fails during a transfer, what happens to the money transfer?

If the Internet connection failed after you entered the identification data but before you actually made the payments, the transfer will be halted until the next time you log in. Furthermore, the next time you access the account you will receive a warning on the situation of your payments and money transfers, as well as concerning the negative balance of your account.

More precisely, what are the actual benefits of the Home Bank system in terms of financial aspects?

Through the Home Bank System, the client can operate money transfers from one ING account to another, he/she can make transfers from his personal account to any other account, he/she can make payments to every operator which has a payment contract signed with ING.

Contact

Should you have any questions concerning the use of the Digipass or the.....

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