International Talent Management by Human Resources Departments A-Level Coursework

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Human Resources: CALIDAD COCHES: MOVING AHEAD

Recruitment Advertisement for the Site Manager Position

Echoes the Company Ethos

Calidad Coches is seeking 7 site managers through internal recruitment of employees now working in Mexico (parent country nationals) to join the company's rapid, aggressive expansion into the car rental trade of Belize. We anticipate a short turn-around of 4 weeks for the management staffing, rebranding and operational retooling of the former BAR sites before the tourist season kicks into high gear. Fortunately, the company has built considerable good will and trust through promotional opportunities and careful succession planning. In its 30-year history, Calidad Coches has developed international expertise informing cross-border expansion through strategy-driven, team-based excellence. The secret of Calidad's high return business and consistent success is our focus on quality customer service. The company is now capitalizing on the lucrative tourist trade supported by Belize's great beach recreation and Mayan history. Based on the success of our business in Belize, Calidad Coches intends to pursue long-range growth in the Central American and Caribbean regions. Presently, the company requires your assistance in identifying existing employees having the expertise needed to deploy right now to the Belize project (Coderre, 2010).

ii. Reflects The Main And Location Specific Tasks, Duties And Responsibilities (TDRs) & Knowledge, Skills and Abilities (KSAs)

The successful candidates will exhibit the desired employment record and cultural competencies (Tyler, 2011).

(1) Essential tasks, duties and responsibilities:

a. New Business Acquisition:

i. An assigned rental quota that must be achieved on a monthly basis within his/her defined territory;

ii. Cold calls to Belizean tourist destinations in an effort to promote rentals; iii. Actively participate in lead follow-up presentations;

iv.

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Generate monthly rental forecasts;

v. Provide daily updates of calls, presentations and other activities to promote rentals via e-mail to the assigned home-office mentor;

b. Maintaining and Enhancing Relationships with Acquired Customers:

i. Devising, establishing, promoting and executing rewards for returning customer business;

ii. Assist in supporting established customer base as directed by the Home Office;

c. Documentation:

i. Adhere to Calidad Coches established standards for documentation;

ii. Submit written projections and reports as periodically directed by his/her mentors, both at the Home Office and in Belize (Jassawalla, Asgary, & Sashittal, 2006);

d. Compensation:

i. Base salary commensurate with current base salary;

ii. Generous Allowances, including: housing; hardship; education and cost-of-living (Chitakornkijsil, 2010); iii. A foreign service premium as incentive (Chitakornkijsil, 2010);

iv. Benefits equal to or better than current benefits (Chitakornkijsil, 2010);

v. Compensation for any tax consequences of living and working in Belize (Chitakornkijsil, 2010).

(2) Desired Knowledge, Skills and Abilities:

a. Proven support and enhancement of Calidad Coches' company ethos of high quality customer service;

b. Proven capabilities and practice of car rental site management essential tasks, duties and responsibilities in general, as evidenced by existing periodic fitness reviews;

c. Proven leadership abilities, including but not limited to high performance and exceptional skills (Woollard, 2010);

d. The "soft skill" (JCN….....

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