Issues in Operational Response and Management Research Paper

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Operational Response and Management

The Tokyo subway Sarin gas attack in 1995 elicited a critical incident response based on immediate public safety. There were nearly 700 people taken to the hospital by ambulance, and five thousand more arrived at hospitals through other means (Ogawa, Yamamura, & Ando, et al., 2000). Most of those individuals were actually well but frightened, which made it difficult to distinguish who was truly sick. Still, 17 patients were found to be critical, with nearly 40 more deemed serious (Ogawa, Yamamura, & Ando, et al., 2000). Additionally, almost 1000 more were moderately or minimally ill, and were experiencing problems with their vision. Those who were mildly affected were released later in the day because they had sufficiently recovered from their vision problems by that time. Most other patients went home the next day, with a few remaining hospitalized for a week. Eight people died on the day of the attack, and the death toll eventually rose to one dozen (Ogawa, Yamamura, & Ando, et al., 2000). Emergency services were highly criticized by the way they handled the attack.

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The media was also criticized, mostly because they wanted to continue filming and reporting, rather than help to transport the sick and injured to hospitals where they could get needed care.

The Subway Authority also had problems, because they started receiving reports of injury but kept the other trains running anyway. It was true that Sarin gas was not well know at that time (Sidell, 1998), but it was also clear that many people were very sick and a large number of them were simply lying on the ground. Onlookers stated that the subway resembled a battlefield. Many of the injured had difficulty breathing, but no one was tending to them. There was too much chaos, and even the people who were trained to respond to incidents such as that one did not seem to know how to help the injured or what they should be doing. Those who needed help were not getting it, and the people who were supposed to be providing help were not giving it in a timely manner that could have prevented.....

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