Job Analysis Selection • Conduct a Job Essay

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Job Analysis Selection • Conduct a job analysis. • Outline a workforce planning system. • Create a selection process staffing. Course Assignments 1. Readings • Read Chapter 5 -- 7 Managing Human Resources.

Job Analysis Selection

As InterClean and EnviroTech completed their merger, the operational complexities of the resulting companies significantly increased. At the primary level, one could observe the fact that the organization would no longer simply offer cleaning products, but also cleaning services to the local health care institutions. As a specification, these institutions require the highest possible quality cleaning products and services. Nevertheless, the ability to kill as many germs as possible does no longer represent the main competitive advantage.

The modern day society is extremely dynamic and continually challenges the economic agents to rise up to amounting expectations. While a high quality of the manufactured products and delivered services is imperative, it is no longer sufficient to generate customer satisfaction, and as such sustainability of revenues. The customers are presented with a wider selection and their growing pretentious are as such entitled. They for instance come to make socio-economic demands, such as the operation in an environmentally friendly manner or the generation of social responsibility (Jobber and Lancaster, 2009).

At an internal level, companies have to develop and implement more complex strategic approaches which better serve the needs of the customers, but which also better attract the clients towards the company's products and services. In the case of the organization formed through the merger of InterClean and EnviroTech, the number one priority is that of increasing sales in products, concomitantly with a penetration of the cleaning services industry, as a provider of cleaning services to the health care agencies in the community.

These tasks fall under the responsibility of the sales team, which is just now being created.

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The first endeavor in this sense is that of conducting a job analysis on the sales position. From this standpoint, the following responsibilities are to be assigned and demanded from the sales team:

Management of information regarding customers, products, opportunities and so on Operation of the organizational databases related to sales, such as customer appointments, deliverables, schedules, sales reports, competition's actions and so on Locating customers and presenting the company's products

Meeting sales agents and maintaining communications with customers to get both feedback, as well as ensure efficient delivery

Improve the skills of the sales team through knowledge transfer sessions and training programs

Constructing, reviewing and otherwise managing customer accounts and records

Continually communicating with other parties- such as customers or other organizational departments -- to improve the sales process

Conducting market research in order to identify the competition's strategies, the customers' responses, market opportunities and threats or collect feedback (The BOLA Project).

In order for the team to be able to complete the above mentioned responsibilities, it is necessary for the members to possess at least the following skills and abilities:

Ability to communicate effectively and efficiently. It is crucial for the team members as well as for other organizational parties to gain quick access to information and be able to transmit it in a useful manner.

Vast technical knowledge of the products and services to be sold as well as extensive knowledge of the market in which the products would be distributed and the past, current and prospective customers

Ability to operate informational systems. This requirement is impending as technology and information play a more and more dramatic role in organizational operations

People skills which allow the team members to interact with the….....

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