Job Analysis From Undercover Boss Essay

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Job Analysis from 'Undercover Boss'

From the 9th episode, "Subway" of Undercover Boss -- Season 2, two jobs have been identified: Store Manager and Chief Development Officer.

In the episode, Subway's Chief Development Officer (CDO), Dan Fretman goes undercover in order to assist with the development of Subway stores. The position of Store Manager in the episode involves 4 persons who work alongside Dan.

Job Analysis

For Chief Development Officer Position

The central part played by development in the area of strategic business decision-making has given rise to a need for managers who understand the concepts of development as well as gainful applications to processes, products, and services. A number of firms have dealt with the above need by creating the post of CDO or Chief Technology Officer (CTO), in charge of: Monitoring novel technologies and evaluating their capacity to develop into novel services or products; Supervising research venture selection for ensuring the project is capable of adding value (i.e., will be useful) to the organization; Offering sound technical evaluations of potential M&As; Taking part in industrial, governmental, and educational groups that capture useful data and provide opportunities to further the organization's reputation; and Explaining company offerings and plans for the future, to trade media. Incorporating the aforementioned development-based functions into the organizational strategy necessitates cultivation of sound relations, by the CDO, with key company personnel, including the CEO, Executive Committee members, research lab directors, marketing heads, and topmost scientists (Smith, 2002).

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For Store Manager Position

While store managers in general are fairly satisfied with their position's key managerial activities, they are, concurrently, dissatisfied with the compensation they receive. Another barrier for store managers, when it comes to efficiently carrying out their duties, is the high personnel turnover rate of the industry. A point to be borne in mind is that, these days, store managers feel quite insecure with regard to their work, indicating that financial crises are starting to affect them psychologically. Retail store managers must endeavor to provide the best quality service possible and ensure customers go back home with an unforgettable store experience. Simultaneously, managers must supervise their team effectively and fulfill the retailer's routine operational and sales goals. They may draw helpful conclusions with regard to how to better execute retail management approaches and programs, and also motivate staff. This involves more comprehensive job descriptions that define individual criteria for performance evaluation, and ensure adequate training in distinct fields (Zairis, 2013).

Improving Customer Loyalty by being a Store Manager

A key modern-day issue is unbalanced progress of customer loyalty programs. Managers can rectify this problem by devising business plans and optimizing their business process designs for computing strategies. This necessitates the employment of technology wizards (i.e., individuals well versed with advanced technology). Technology is capable of covering business process needs. General….....

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