Job Task Analysis -- Customer Service Job Essay

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Job Task Analysis -- Customer Service

Job Task Analysis Customer Service

Position

Customer Service

Location: Corporate Office

shifts, 8-5, 4-12

Sat/Sun -- 9am-6pm

Full Time

Hourly (Entry 10.00/hour, range to $14.80/hour)

Position Objective

Call Center Agent

Preparation / Prerequisites

High School Diploma or Equivalent

Excellent Interpersonal Skills

Working Knowledge of Basic Computer Operations and MS Word and Excel

Must pass a background and drug screen

Organizational Skills

Ability to Multi-Task effectively

Clear speaking voice and good command of English

Flexible Schedule

Negotiating Skills

Typing skills of 25-30 wpm or greater

One year experience in Customer Service or Sales

Ability to problem solve and find win-win solutions

Pleasant "can-do" attitude

Excellent l

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istening and empathy skis

Responsibiities

Work in a ca center environment

Maintain customer service targets

Saes and Saes support

Consistenty meets estabished guideines

Effectivey communicates with customers, coworkers and managers

Demonstrates accuracy and thoroughness to Quaity Programs

Abiity to service overfow cas from saes or support

Basic Duties

Respond to customer cas of a natures

Provide customers with product and service information

Log cas for foow up or advanced technica support as needed

Process orders, forms, appications

Identify and escaate customer issues

Hande biing concerns

Hours

Shift 1 -- 8am -5pm

Shift 2-4pm = 12am

Benefits

After 90 days egibe

401K, Pension

Empoyee rates

Evauation

90 day training overview

6 and.....

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"Job Task Analysis -- Customer Service Job" (2012, November 05) Retrieved May 11, 2024, from
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"Job Task Analysis -- Customer Service Job" 05 November 2012. Web.11 May. 2024. <
https://www.aceyourpaper.com/essays/job-task-analysis-customer-service-job-82901>

Latest Chicago Format (16th edition)

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"Job Task Analysis -- Customer Service Job", 05 November 2012, Accessed.11 May. 2024,
https://www.aceyourpaper.com/essays/job-task-analysis-customer-service-job-82901
   

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