Leadership and Change Management Essay

Tags: customer service organisational culture change management ethical dilemma

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For change to be effective, the foundational vision of the leader must be effectively crafted. Vision essentially describes where an organization wants to be at a given point in the future. Though there are several aspects that the leader should consider when crafting the vision, one of the most significant aspects is the culture of the organisation. Whereas there is no universally accepted definition, the notion of culture basically denotes a set of values, beliefs, norms, principles, standards, and practices that are common to an organization (Flamholtz & Randle, 2011). An organisation's culture is often crucial for guiding its vision. It dictates important processes and elements such as management and leadership style, management-employee relationship, employee-employee relationships, as well as how an organisation relates with its key stakeholders such as customers, suppliers, shareholders, and the society (Simerson, 2011). Essentially, culture lays the foundation for product and service quality, commitment to innovation, customer service, employee management, social responsibility, and virtually every other organisational process.



Considering organisational culture when crafting the vision increases the likelihood of achieving it (Simerson, 2011). For instance, it would be quite unrealistic for an organisation to aspire to be the best in the industry when it does not have a culture of quality and excellent customer service in the first place.

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Equally, significant problems may be experienced if an organisation in an attempt to accelerate growth or enhance competitive advantage merges with an organisation with a significantly dissimilar culture. Organisations with a well-established culture often connect their vision with the underlying culture in order to succeed in the marketplace. At times, leaders are even compelled to adjust organizational values, beliefs, practices, and other elements of culture to ensure alignment between the organisation's culture and strategic vision (Flamholtz & Randle, 2011). Therefore, organisational culture is one of the most important aspects a leader should consider when crafting the vision of the organisation.



Question 2



While the implementation of strategic change initiatives often generates significant benefits for an organisation, the undertaking does not come without its fair share of challenges. Strategic change initiatives particularly present ethical dilemmas for leaders, especially owing to competing stakeholder interests (Cummings & Worley, 2013). One ethical dilemma that concerns me most as a leader preparing to implement a strategic change initiative is how to balance the interests of employees and those of the management. In any….....

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References


Cummings, T., & Worley, C. (2013). Organisation development and change. 10th ed. Boston: Cengage Learning.

Flamholtz, E., & Randle, Y. (2011). Corporate culture: the ultimate strategic asset. Stanford: Stanford University Press.

Hayes, J. (2014). The theory and practice of change management. London: Palgrave Macmillan.

Simerson, B. (2011). Strategic planning: a practical guide to strategy formulation and execution. Santa Barbara: ABC-CLIO.

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