Macy's Job Description: Sales Associate Thesis

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Pride and responsibility are key elements for Sales Associates working within the department areas. A sense of personal pride in terms of appearance is for example an indicator of pride in maintaining the department areas. During the interview, the managers will therefore be searching for a sense of responsibilities in all areas of the candidate's life. This will indicate whether the candidate can handle the many responsibilities of the Sales Associate.

Another key element is flexibility. The candidate needs to be not only personally flexible in terms of working with team members and customers, but also more concretely in terms of time and schedule. Sales Associates will often be required to work during nights or weekends, particularly when newly appointed. Candidates therefore need to have sufficient loyalty towards the store and its customers to give their best even during such difficult working hours. In order to determine whether this level of loyalty exists, managers will therefore look for a sense of dependability via interview questions. Whether the candidate is aware of such requirements will also be an indicator of possible future loyalty as an employee at Macy's; such awareness would mean that a candidate has researched the position thoroughly. It also means that the person would make every effort to become knowledgeable about the store and its products during the period of employment.

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Performance Evaluation

Performance is evaluated in terms of sales. This is the end product of all the personality and other abilities and traits mentioned above. The two main requirements, excellent customer service skills and product knowledge result in high sales quotas, which are in turn rewarded by a variety of means.

The Stars Rewards credit program is for example implemented as an incentive for meeting and exceeding sales objectives. Rewards for an extended employment period also include health and life benefits, while vacation and holiday pay are available as a reward for schedule and service excellence. Other rewards include employee discounts and employee appreciation days. Career advancement opportunities are available, also based upon performance evaluations.

In general, and employee at Macy's may expect industry competitive pay, flexible schedules, and ongoing training and development in order to ensure the opportunity for advancement. Macy's has a reputation as the nation's largest department store, and offers employees the opportunity to be part of a dynamic and vibrant sales team. For the right candidate, the fast-paced and stressful environment offers the opportunity to work within a fun and fashionable sales team......

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