Managing IT Complexity the Role, Term Paper

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The CIO as strategist however is most tested when an entirely new enterprise-wide system is installed and then launched. The most complex and costly of these and the one that requires the greatest change to existing systems, processes and roles of people is an Enterprise Resource Planning (ERP) system. The functions of an ERP system are quite varied depending on the specific requirements of a company's business model. The core functionality of them however focus on coordinating suppliers throughout a firms' supply chain, then synchronizing their forecasts and shipment data with production schedules and customer deliveries. The key success factors involved in such an enterprise-wide system implementation require the CIO to think purely as business strategist if the most critical factors are to be addressed and the system implementation succeed (Ngai, Law, Wat, 2008).

Conclusion

The essence of any successful use of IT systems throughout an enterprise is to first redefine core business processes to their maximum levels of productivity and efficiency and then selectively automate them for cost and performance gains.

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This is a complex, and potentially costly series of decisions that the majority of the time has direct implications on a company's ability to stay viable in increasingly turbulent economic environments. The role of the CIO then as business strategist is clear; this person must interpolate present and future information and knowledge needs, integrate them into processes often being continually streamlined for greater efficiency, while also focusing on the market and competitive dynamics impacting their firm. Intermediating all of these factors while sustaining system and interprocess integration is critical for the survival of their organization, which makes the role of the CIO one of the most crucial in any organization......

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