Managing High Productivity Publix Super Markets Case Study

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Publix Supermarket

Many small, as well as medium-sized companies have faced challenges contending with Wal-Mart because of their low prices, one shopping structure and long opening hours associated with the Wal-Mart. Publix Super Markets is an exception, which recently opened another store to the public. It has a market share totaling to more than 40% in Florida and evidently, Publix supermarkets have taken over from popular supermarkets such as Wal-Mart and other established chain stores as they continue with their expansion into more states such as Alabama, Tennessee, South Carolina and Georgia among others.

Retail analysts commonly associate Publix's treatment of employees, high quality customer service and capacity to tailor commodities to different customer groups as demanded by the market forces to be the main factors that have continued to enhance the supermarket's productivity and market dominance. Publix rankings tops in customer satisfaction and they have a solid reputation on customer service. Employees training involves non-acceptance of tips and only take them when the customer insists.

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A similar value extends to Publix's pharmacy, as prescriptions must be filled in within15 minutes after being dropped off by potential clients.

Publix's employees hold 31% of the shares in the company through a stock possession plan. This makes the supermarket the largest company owned by employees in America.

Publix employees have an immense impact on the retail accomplishment of the firm as the employees owning stocks feel encouraged to be more efficient and working harder each passing day to secure the strength of the shares in the market. Most retail analysts believe that stock ownership boosts workers output because of high profits openly contributing to the wealth of the employee. Employee-owners become prone to reducing time spent for lunch, covering up for their fellow colleagues who are sick therefore augmenting any low efficiency of a colleague that would be. Publix Super Markets, which are widely employee-owned, are….....

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"Managing High Productivity Publix Super Markets" (2012, October 07) Retrieved May 14, 2025, from
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"Managing High Productivity Publix Super Markets", 07 October 2012, Accessed.14 May. 2025,
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