Healthcare Measurement Systems Patient Experience Analysis Chapter

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RESPONSE (MEASUREMENT SYSTEMS)

Response (Measurement Systems)


Harris


The patient experience measure that Harris opted to focus on is the use of scorecards such as surveys. Specifically, my colleague focused on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). According to Siroky (2015), HCAHPS is a standard measure which allows patient experience data to be compared for various hospitals. The author further suggest that HCAHPS provides incentives to hospitals so as to improve the quality of patient care. As highlighted by Harris, HCAHPS survey can be used to measure patient experience by analyzing aspects such as waiting times so as to determine patients’ values, needs, and preferences – with the intention of making improvements. Apart from timeliness, HCAHPS can be used to analyze patient-centeredness, which refers to care that is responsive and respectful to patient values, needs, and preferences (Price et al., 2014). For instance, to determine patient-centeredness, surveys can include questions such as whether doctors and nurses were attentive (Price et al, 2014).

Christopher


The patient experience measure that Christopher opted to focus on happens to be the use of dashboards to determine timeliness of…

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…in-patient mortality increases, the length of stay increases, and the cost of admission increases.

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Therefore, patient experiences can be measured to analyze the achieved outcomes and compliance with best practices so as to ensure that clinicians follow the best guidelines of care (Orland, 2021). According to Almasi et al. (2021), dashboard is a data management tool that provides efficient information at the emergency department, which helps in management and control of the emergency department. Apart from timeliness of care, Dashboards can be used to determine information on resources, costs,

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