Motivation and Performance Management: Organizational Behavior Research Paper

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Organizational Behavior

How New Practices at Sodexho Align with the Essentials of Performance Management

Performance management, in basic terms, has got to do with an organization's involvement of employees with an aim of enabling them to achieve objectives and, hence, further enhance performance at both the individual and organizational level. Quite a number of changes have taken place at Sodexho since the entry of Ms. Rohini Anand, the Senior Vice President and Global Chief Diversity Officer at Sodexho. To what extent do these changes and new practices align with the essentials of performance management?

To begin with, Sodexho has been able to not only define, but also clarify performance expectations. This, as will be indicated below, has been more so the case when it comes to identifying the exact performance expectations of various groups or categories of employees. As Ms. Anand points out, interviewers at Sodexho are trained on cultural competent recruiting. It is only via sound understanding of the cultural orientation of individuals that those charged with recruitment and selection can be able to hire competent individuals -- primarily by understanding, in Ms. Anand's words, "the different values that people bring to the table.

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" Cultural competency is also key when it comes to the offering of promotions at Sodexho.

Feedback and coaching, as Sims (2002) points out, remains one of the key essentials of performance management. In the author's own words, "in order to improve performance, employees need information (feedback) about their performance, along with guidance in reaching the next level of result" (Sims, 2002, p. 81). According to Ms. Anand, Sodexho does promote the need to offer individuals feedback relating to their performance. For instance, she points out that minority employees at Sodexho are not mystified about why their promotion is not forthcoming. Instead, they are given feedback and told exactly what it is that they need to do.

Sodexho has also been facilitative of actual performance by not only providing adequate organizational resources, but also via the removal of organizational barriers and obstacles that inhibit performance. A certain percentage of the bonus payments of the company's top executives is pegged on their track record when it comes to the recruitment of a diverse workforce.

How Sodexho is….....

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