Narrative Introduction Conclusion Analyzing Janson Medical Clinic. Essay

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narrative introduction conclusion analyzing Janson Medical Clinic. Be address paper: - Wha

It is quite obvious from reading the case study regarding the Janson Medical Clinic that there are a number of points of dissatisfaction it is creating within its customer base. The good news about this situation, however, is that this dissatisfaction largely stems from the process design that patients have to go through to receive treatment. The part of a customer satisfaction survey that the organization issued that relates to the treatment and care of its patients shows the least amount of dissatisfaction. Thus, it definitely seems possible to focus on the positive response from the treatment and care of customers, while making some systemic improvements to the process design whereby patients receive care, and to improve the lot of this organization as a whole.

The principle conclusions that one can draw from the satisfaction survey results are that the treatment patients receive is good, while the process of making appointments and checking in and out of the office have some substantial areas of improvement.

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Specifically, the organization received the greatest amount of dissatisfaction in the length of time it takes to see a physician once patients are actually in the office, and the dearth of ease of actually getting an appointment. This latter aspect is compounded by the difficulties that patients have with the current phone system; the former is exacerbated by the fact that receptionist is vastly overworked and not as courteous as he or she could be.

The implications that these conclusions have for a better process design are that the means by which patients schedule appointments needs to be reworked to facilitate greater expedience and less effort. These conclusions also suggest that the area to begin creating improvements is in the telephone process by which patients schedule their appointments. To facilitate these improvements, "an organization needs to understand its own delivery system and key processes" (U.S. Department of Health, 2014). However, it is equally vital to address the situation in which there are delays in….....

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