Open Communication System Case Study

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Cisco

Open communication

Open communications is a concept that forms the central nerve of the entire communication system within many contemporary organizations. Open communication is considered the virtue of the employees and the management within an organization to effectively share information about the company with trust to each other and also allow the customers to have access to the information if there is need for this (Kristina G. & Sanchez Y., 2005). The deliberate sharing of information, some of which could be sensitive, must be supported by the management who will also participate in the communication process. There are different platforms that organizations can share information like the social network and the regular meetings, at time through teleconferencing and video link, that are held for employees to have a time to share their concerns and also to ask the management questions. There are several benefits that come with the embracing of the open communication as depicted in the Cisco case study. First it allows the employees to freely express what they think about a given activity or approach within the organization hence the management gets to know what the employees think and their perspective of issues. The open communication is also the easiest way to know the mind of clients concerning your organization since they will post responses to the activities of the organization and even some go to the extent of giving very sound suggestions to the organization. This way the organization can accordingly improve their service delivery, as well as keeping tab with the contemporary developments in their industry. The open communication will allow the management to effectively share solutions to complicated situations within the organization that might have given the employees a difficult time. The organizations that have the open communication systems are seen to be highly integrated and in that manner share the vision of the organization and how to achieve it as a team. This approach is seen to give the Human Resource the spirit to truly embrace the participation of others in making decisions for the organization.

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The participants in these forums will make sense of the unpredictable world through the participation and this is what makes organizations to exist since they are made to exist through the various interactions (Hahn L.K., et.al, n.d). The open communication often creates the supportive climate within the organization since the management will make known the pertinent details concerning the organization that they deem useful for the daily operation by the employees and subsequently increase clients. It has been noted that there is a positive correlation between the pen communication and effective communication flow within the organization, this means that there will be more openness in the superior-subordinate communicants, it makes the top management more approachable and also inculcate the culture of open and transparent communication within the firm (Verma P., 2013).

Establishing open communication

Business leaders are known to strive in getting information form the employees and the customers and use these to help strengthen the organization. The first step towards establishing an open communication system by themselves being open and believing in the open communication practice. This was the case with John Chamber of Cisco. The leader then needs to put in place a communication channel that will be used in the open communication within the company, this could be the regular meetings, the email system, a forum in the social media, teleconferencing. Then the leader needs to….....

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