Open Source Software Open-Source Software: Term Paper

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Shopping online takes some of this concern away, but customers still want to be able to contact the company and expect to receive their merchandise quickly and in good shape - and they want to know who to talk to if this does not happen. Using open-source software for database management cuts down on operating costs and provides a tailor-made system without sacrificing customer satisfaction.

Database management is also becoming much easier from both an organizational and a sociotechnical standpoint. This is due to the fact that both open-source and proprietary software has changed over time to become much more user-friendly. Many people in one company can now get access to specific records that come from another person or another department, and this makes it easier to take care of customers and everything that they might need, both now and in the future. It also makes it easier on employees, leading to faster training and higher retention rates - and therefore lowered costs. Because there are so many different kinds of software packages today from so many different companies, who pays the cost of tool failure and who reaps the rewards of smooth operation largely depends on the company and the agreement that it has with the individuals who use its software.

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If the software has been changed or modified by a company, however, the originator of the software may not be able to be all that helpful with correcting the problem, and any costs associated with that would go to the company that made the modifications. The software overall is designed to run smoothly, however, and everyone gets the benefits of that. Whether open-source software continues to improve and dominate the business world where customer management is concerned remains to be seen, but right now continued increase and prosperity looks likely. It is possible, though, that something better will come along and when it does those who create open-source software will have to do something different in order to keep themselves one step ahead of their competition......

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