Operational Effectiveness in Healthcare Organizations Essay

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Total Length: 969 words ( 3 double-spaced pages)

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Which hospital did you select and why?



The hospital selected is Mount Sinai Hospital. The Health System is aimed to increase competences and economies of scale, enhance levels of quality and results, and develop accessibility to cutting-edge primary, specialty, and ambulatory care services all the way through a comprehensive clinical network (Mount Sinai, 2017). The healthcare organization is a general medical and surgical facility that consists of over 1,100 beds. In the past financial year, the healthcare facility admitted more than 60,000 patients. In addition, the organization conducted more than 30,000 inpatient surgeries throughout the year and over 33,000 outpatient surgeries. Moreover, the emergency room of the healthcare organization experienced over 100,000 visits. The healthcare organization is not only a facility that offers general medical care, but is also a teaching hospital. With an amazing assortment of resources for the delivery of considerate, up-to-date care, the Mount Sinai Health System is set to detect and respond to health-associated necessities of the diverse populaces it serves (U.S. News, 2017). The reason why I selected this hospital is because I have previously worked in the establishment and attained considerable knowledge and competence.



What information did you find about the hospital?



There are statistics and information obtained about Mount Sinai Hospital with regards to its performance measures.

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To begin with, the healthcare facility has a performance rate of 81.72% with respect to getting timely care, appointments, and information. Another important measure is that the organization has a performance rate of 93.22% with respect to the patient's rating of doctors rendering care. In addition, accessibility to specialists as a performance measure was ranked as at 83.64%. A poor performance for Mount Sinai Hospital encompassed Health promotion and Education, which was set at 54.69 (Mount Sinai, 2017).



Using the HOE framework in the article indicated above, select one aspect of hospital operations and develop a set of measures for that unit. Remember that HOE = A x Q. x E. so be sure to include measures for each model element



The HOE approach makes use of a measure, which is made of three indicators. These three indicators are availability (A), quality (Q) and efficiency (E). The HOE measure is delineated as:



HOE = A x Q. x E



Where:



A -- Availability: the capability of the operational system to provide the necessary healthcare services.



Q -- Quality: the capability of the operational healthcare system to provide services steady with quality anticipations.....

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References

Gomes, C. F., Yasin, M. M., & Yasin, Y. (2010). Assessing operational effectiveness in healthcare organizations: a systematic approach. International journal of health care quality assurance, 23(2), 127-140.

McGlynn, E. A. (1997). Six challenges in measuring the quality of health care. Health Affairs, 16(3), 7-21.

Mount Sinai. (2017). 2015 Quality Measure Results. Retrieved from: http://www.mountsinai.org/static_files/MSMC/Files/Patient%20Care/ACO%20-%20Performance%20Year%203%20-%20ACO%20Quality%20Measures%20Results%20(2015).pdf

Mount Sinai. (2017). About Us. Retrieved from: http://www.mountsinai.org/about

U.S News. (2017). Mount Sinai Hospital. Retrieved from: http://health.usnews.com/best-hospitals/area/ny/mount-sinai-medical-center-6213140

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