Organizational Behavior -- Managing Diversity Term Paper

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Effective diversity management, on the other hand, provides a means more than just the elimination of potential sources of revenue loss; it means actually increasing revenue through customer satisfaction that is known to generate increased patronage and brand loyalty (Russell-Whalling, 2008), especially in the restaurant services industry.

Organizational Dynamics and the Role of Managers in the Retail Services Industry

The highly competitive nature of modern retail restaurant services makes traditional supervisory and management practices comparatively ineffective, especially in areas outside of direct operational dynamics. Traditional supervisor-subordinate relationships are sufficient to provide training in mechanical procedures and operations; they are comparatively ineffective at cultivating a commitment to becoming part of an organizational culture (George & Jones, 2008).

Especially with respect to inexperienced, part-time, non-career, and seasonal employees, it is preferable for organizational leaders (Bennis, 2009) and managers (Lencioni, 2009) to develop a more personal connection to their staff members.

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In fact, the low median age of servers and hosts in particular only increases the importance of the ability of managers to develop the type of rapport and communications channels with their direct reports. When it comes to cultivating diversity sensitivity among restaurant personnel, the relative youth of restaurant staff is a distinct advantage to managers who know how to connect with their subordinates.

Conversely, the same age dynamic can magnify the inability of managers to increase diversity sensitivity in any genuine way where they are not skilled at connecting or communicating with young employees. Ultimately, therefore, managing diversity within a restaurant environment is both a challenge as well as an opportunity for contemporary managers depending substantially on how successful they are at communicating the necessary concepts to their employees......

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