Organizational Behavior Terminology and Concepts American Companies Term Paper

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Organizational Behavior

Terminology and Concepts

American companies have suffered in recent years. In their efforts to reduce cost, restructuring and downsizing have affected almost every organization either directly or indirectly. These attempts to 'right the ship' so to speak will cause problems for these organizations in the terms of their ability to perform in the long-term. Organizational behavior has been cast aside in too many areas which entails that these companies have shown poor leadership by trying to capitalize on technological breakthroughs as opposed to building the human resource aspects of their businesses. This paper is a summary of some organizational behavior concepts and terminologies that are affected by the quest for profits. Through readings, articles, and my personal experiences, I have summarized what I feel can be construed as organizational behavior, culture, diversity, communication, effectiveness, efficiency and learning. I have been blessed by the fact that I hold a position that I love and that the organizational structure and culture there are strong and supportive. I have attempted to provide some examples from my own workplace to help demonstrate why I feel these definitions and concepts for organizational behavior are what they are.

I work for a medical Center that offers a vast amount of medical services for the public. Services include newer technological breakthroughs such as MRI, CT, PET, x-ray, and other important services. My function in the organization is that I am a part of a very successful sales team. Our Center has recently purchased three all new state of the art tesla GE Magnetic Resonance Imaging machines and an all new computer system to manage the image and the administrative functions of our offices. The computer system included new hardware and software that can be utilized in functions that are beneficial to not only the medical side of the company but also the human resource, accounting, billing and phone system. The entire project cost approximately four million dollars but it is already paying for itself in more efficient use of the various functions, increased sales and referrals to name a few.

Although our facility is highly technical as can be seen by the new equipment purchase, people always seem to come first.

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In other words, our medical and nursing staff, sales team and office administration have always been made to feel like we are at home with family more than at work with peers. We are allowed by our management to be patient and understanding with our internal and external customers.

Our team of employees is much diversified. We have Spanish, German, Indian, Vietnamese, Russian and the typical American employees who all speak their native tongues. The owner of the facility is from India. He is a great boss who holds monthly meetings for the employees in order to empower us and to help us strive to always do our best. I love working for this company and from my impression my fellow employees also love the atmosphere. Turnover is low and when new staff is added it seems that the hiring process is very capable of meeting the needs of the company while at the same time fulfilling the role of the corporate cultural needs.

Organizational behavior can be said to be theoretical and even micro-oriented. However, to me, organizational behavior represents an organization's value system. The company and the employees represent what the management or ownership does and says. Basically, management and their key functions, roles and skills decide what a company's behavior will be to its employees and to its customers.

Organizational behavior is a reflection of the top to the bottom of the totem pole. In other words, employees will perform according to the atmosphere and blueprint established by management. All aspects of a company such as communication, diversity, demographics and even esprit de corps are driven by management and their values and objectives. Those monthly….....

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