Organizational Consulting for Development Interventions Essay

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What are important considerations for external and internal organizational consultation?

Primary considerations for both external and internal organizational consultants include needs assessments, analysis of structural and environmental threats and opportunities, and considerations of employee engagement, motivation, education, and training. In fact, internal and external organizational consultants often provide the “same portfolio of services,” and yet each will have different considerations to address in their performance assessments and strategies (Phillips, Trotter & Phillips, 2015, p. 1). The consultant ultimately needs to actively listen to their clients’ (or employers’) concerns, rather than take a one-size-fits-all approach to organizational strategy and development.

Consultants, even when they are internal to the organization, do not necessarily spearhead revolutionary changes as they would in a position of leadership. Instead, the consultant assumes more of a servant leadership perspective in which personal views, needs, and opinions are overshadowed by the organization’s mission and vision. Conflicts could arise when the organization’s mission and vision are complicated by disparate voices and views within senior management.

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In cases like these, the consultant needs to identify various options and present those to leaders who then take the initiative to make changes to align practices with goals. Internal and external consultants need also to consider the business environment, competitors, and the potential to enter new markets or diversify.

Depending on the consultant’s area of specialization, considerations could focus on financial planning and strategy or on other factors such as diversity management and human resources. To be “vital to an organization,” as they should be, consultants listen to multiple stakeholders and apply creative and critical thinking to advising and teaching (Phillips, Trotter & Phillips, 2015, p. 1). Deciding on a course of action or strategy will also involve adopting commutations strategies that suit the situation.
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References

Ettorchi-Tardy, A., Levif, M. & Michel, P. (2012). Benchmarking: a method for continuous quality improvement in health. Healthcare Policy 7(4): e101-e119.


 

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