Outsourcing of Jobs Overseas. What Article Review

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Client-partner relationships must also be carefully vetted: financial stability, a proven track record, and the need for long-term as well as short-term cost savings must be addressed. Given the critical nature of the relationship, problems with the provider can result in damage to the client's other relationships, including customer relations. The client and service provider should also be on a similar path of technological growth and it is essential that the service provider have reasonable contingency plans in the event of unforeseen circumstances.

Miller's article is short on specifics -- either anecdotes or demonstrated dollar savings of clients. Rather, it is a measure of perceptions of clients, not actual facts that prove the benefits of outsourcing.

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The article's claims are mainly based upon a survey of CEOs of clients and providers of outsourcing, and whether the CEO's perceptions are really based in reality remains an open question. Workers who worry about losing jobs to outsourcing would have a different view, as might customers who have seen a decline in service due to the outsourcing of customer service functions. Ultimately, if the client and service provider have a natural alignment of goals, and a similar mission and commitment to ethics, Miller's principles seem sound. However, engaging in such a determination in fact is far more difficult than it might seem initially, in theory.

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