Conflict Resolution Healthcare Communication Strategies Essay

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Communication Process in Nursing


Communication is vital in any industry, but it is especially important in nursing because miscommunication can lead to medical errors. This presentation will 1) identify the components of the communication process, 2) evaluate conflicting verbal and non verbal communication cues; 3) evaluate the potential effectiveness of various communication strategies and styles that may be used to deal with conflict; and 4) discuss the effects of communication on patient safety.

The Components of the Communication Process


The components of the communication process include the sender, the receiver, and the message that goes between them (Cherry & Jacob, 2019). However, one crucial aspect of the process of communication is feedback, which is given by the receiver of the original message. Feedback is what turns the receiver into the sender and the original sender into the receiver. It is what enables communication to be truly a two-way flow process. The message goes from the sender to the receiver, who in turn interprets the message and provides this interpretation in the feedback to the sender to show how well the message is understood. It is a vital aspect of communication that is often ignored. It is not enough for the process to have only one-way flow. The sender may think the message was received, but if the message is not repeated back to the sender in a way that expressly shows reception the sender cannot be sure that delivery has taken place. Feedback is like the signature on the package when the delivery service brings an item to one’s doorstep. That package is important and the signature is needed. That is how one should think of feedback.

Evaluating Conflicting Verbal and Nonverbal Cues


Conflicting verbal and nonverbal communication cues can play a part in how a receiver interprets a message. Interpretation relies upon preconceptions, perception, context, precipitating events, past experiences, environment, and the modes of transmission of the message. All of these factors are important to consider in interpretation.

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Verbal and nonverbal communications are modes of transmission. They are received differently because of the fact of filtration, by which the receiver naturally filters out noise when receiving a message. For instance, a nurse who sees a message on a white board may filter out more than…

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…her will on another so that his or her own goals can be achieved; like Accommodation only one person is satisfied, so it too is not great. Compromise is a style when both people give up something to secure partial fulfillment of goals. It is better but still not totally great. Collaboration is the style in which two people work together to find solutions that will satisfy both parties. This is the style that should be promoted. The strategy to apply this style effectively is—listening and understanding. The more we listen to and understand one another, the more effectively we will be able to collaborate.

Effects of Communication on Patient Safety


The effects of communication on patient safety also need attention. Communication is essential in ensuring that medical errors do not occur (Ali,2017). Nurse to nurse communication reduces the risk of pertinent information falling through the cracks. When communication is habitual and guided, preventable medical errors are less likely to occur. The 3 C’s to remember are: Communication, Connection, and Consistency. When communication is done well, nurses connect, and care is given consistently. When communication is not done well, nurses do not connect, and the quality of care is….....

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