Patient Satisfaction and Communication

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Patients in hospitals often complain of pain regardless of the diagnosis. Several activities in a patient's life contribute to pain. Some of the activities include amount of sleep, daily chores and quality of life (Alaloul, Williams, Myers, Jones, & Logdson, 2015). While health care expenses have increased significantly over the years, there have been great improvements in increasing both family and patient involvement in medical care. Hourly care is one of the strategies that have worked well in various healthcare settings. Hourly care has been a success in various areas but using it in urgent pediatric settings hasn't been well documented (Emerson, Chumra, & Walker, 2013). Opportunities still exist to look into pediatric family preferences and perspectives as pertains to the use of whiteboards (Cholli, et al., 2016). Several studies have been done in different setups and this paper references many of them. The research projects include in-patient surveys, quasi-experimental design analyses, installation of whiteboards or incorporation of hourly rounding methods and techniques and one-on-one interviews. The study highlights the role of communication in patient satisfaction and pain management. The discussion covers various areas of concern that were aided by:

i. Large quantitative data and sample size that yielded concrete data.

ii. Implementation of whiteboard use was highly specific and this increased knowledge of the level of its effectiveness in postpartum units.

iii. Tracking of hourly rounding metrics which showed that they reduced fall rates, among others.

Ensuring that communication between the interdisciplinary team and the patient together with their family members is one of the key components of Patient Centered Care (PCC). For patients to arrive at informed decisions about the care they want administered, they must have an open line of communication with health care providers serving them. Often times, physicians will meet with a patient to discuss their treatment plan but it is not always the case that the patient understands what's going on and the options that are available to them. Nurses attend to many patients and it is not easy to keep track of a patient's information even with the help of a patient chart. Whiteboards besides patients can be used to bridge the information gap as physicians can update them with any necessary information about the treatment plan and the nurses will update the patient chart as necessary.

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This can help improve patient safety, better communication needs and significantly improve patient outcomes (Karn, 2016).

PICOT Question

Patient/Problem:

Women going through either caesarean or vaginal delivery

Intervention/ Phenomena of Interest/ Issue:

Making use of white boards and hourly rounding

Comparison/Context:

Compared to no usage of white board and no usage of rounding

Outcome/ Evaluation:

Raise pain management and patient satisfaction

Time: (if applicable otherwise end with PICO)

A trial period of three months

2. Significance of the Problem to Nursing Practice

Most of the metrics used to measure success of post-partum hospital experiences depend on patients' interactions with nurses. The broad goal ought to be managing expectations of post-partum patients and their families as pertains to their stay in the hospital right from the moment they are admitted to the moment they are discharged by using a whiteboard and a postpartum roadmap. Feedback from patients indicate that new families weren't sure of what really to expect of their caregivers and what their responsibilities were as pertains to learning all the new born and postpartum skills required for a discharge to be a success. The whiteboard and postpartum roadmap are very valuable as they allow patients and nurses to communicate effectively during the entire stay of the patient in the facility and manage postpartum care expectations (Horgan, Roe, Yocom-Piatt, & Cohn, 2014).

3. Literature Search Strategy

PICOT Question search terms

i. Emotional, mental, environmental, physical and associated factors linked to labor pain,

ii. Level of relaxation and events are a representation of the delivery experience being perceived positively, iii. Being dissatisfied with equipment, hospital staff, facilities and expenses; and iv. Being aware of one's baby and preparation of the family as pertains to taking the new baby born home, as well as knowing postpartum medical examinations and being ready to be discharged.

Inclusion Criteria

Post-delivery women, no matter their income level, geographies and languages are included in the study.

Exclusion Criteria

Post-delivery women who don't accept the invitation to participate in the study will be excluded.

Search Locations

Google scholar, reputable medical journals, and various research reports that relevant organizations have released will be considered.

Reference Review

Time and quality of publication of the research articles were keenly scrutinized......

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"Patient Satisfaction And Communication" (2017, February 28) Retrieved June 3, 2026, from
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https://www.aceyourpaper.com/essays/patient-satisfaction-communication-2164154>

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"Patient Satisfaction And Communication", 28 February 2017, Accessed.3 June. 2026,
https://www.aceyourpaper.com/essays/patient-satisfaction-communication-2164154
   

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