People Make Tough Choices by Term Paper

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His checklist includes:

1. Recognize that there is an ethical issue.

2. Determine the actor, i.e. whose issue it is.

3. Gather the relevant facts.

4. Test for right vs. wrong - if it is, then this is not an ethical issue, but a moral one.

5. Test for right vs. right paradigms.

6. Apply the three decision-making frameworks.

7. Investigate "trilemma" options, in which one seeks a creative resolution which satisfies all values at stake.

8. Make the decision.

Revisit and reflect on the decision later (Kidder, 1995, pgs. 183-186).

A decision maker who uses these tools will have a better chance of correctly analyzing the problem, and coming up with a workable solution. As Kidder clearly illustrates in the book, some decisions are compromises, and some are simply ethically sound from the beginning. Each problem is unique, and so is each solution. Managers must be able to recognize when compromise is the best solution, and when it is not. The illustrations in the book help make these cloudy areas clearer to the reader, so they can implement the information in the book more effectively in their own specific situations.

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In conclusion, the successful and respected leader is wise to use Kidder's ideas as a model for tough decision-making. Most decisions in the workplace involve more than a simple solution, and those problems need to be analyzed and broken down into manageable solutions. This book, and especially the nine-point checklist, can help a manager look at all facets of a problem, and all facets of a solution. Naturally, all solutions will not be right for all people, and they may even anger some people, but the best solution, after reflection and self-analysis, will probably make itself known. The effective leader, both individual and corporate, must use every tool at their disposal to make rational and effective decisions for themselves, and for their organization, and this book is an important tool in the decision-making process. Tough decisions are never simple, but this book helps simply the process, while magnifying the positive, long-term results......

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