Personal Skills in Business and Research Proposal

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For example, a person's eyes can often convey a far more vivid message than words and often do;

Complementing: they may add to or complement a verbal message. A boss who pats a person on the back in addition to giving praise can increase the impact of the message;

Accenting: non-verbal communication may accept or underline a verbal message. Pounding the table, for example, can underline a message. (Barry, nd)

VI. BARRIERS to EFFECTIVE COMMUNIATION & FEEDBACK

Barriers to managerial feedback is stated to include fears related to:

the other person's reaction;

Feedback may be based on subjective feeling and concrete information might not be suitably related;

Information on which the feedback is based such as performance appraisal might be a process that is inherently flawed with the manger not trusting the information; and Many managers would prefer being a coach rather than attempting to 'play God'. (Barry, nd; paraphrased)

Also stated as barriers to effective communication or feedback are the following factors: (1) defensiveness, distorted perceptions, guilt, project, transference, distortions from the past; (2) misreading of body language, tone; (3) noisy transmission (unreliable messages, inconsistency); (4) receiver distortion: selective hearing, ignoring non-verbal cues; (5) power struggles; (6) self-fulfilling assumptions; (7) language-different levels of meaning; (8) managers hesitation to be candid; (9) Assumptions; and (10) Distrusted source, erroneous translation, value judgment, state of mind

VII. APPLICATION of EFFECTIVE PERSONAL & PROFESSIONAL COMMUNICATION

The factors, requirements, and associated skills of effective communication have been related in this study and include verbal and nonverbal factors, body language and comprehension factors as well as factors relating to distortion of meaning.

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The specific requirements of effective communication have been explored in this work and the findings of this study include that effective communication skills are required for effective communication to take place on both the personal and professional levels. This study has been informed by the work of MacLaren and Hills (1991) that "technical communication has become increasingly important, keeping pace with the enormous leaps in computer technology." Effective communication is an enabler of interaction between individuals whether that interaction be on a personal or professional level......

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