Playing Politics in It -- Thesis

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Politics comes into play in the prioritization of the project, the team assigned to complete the project, and the amount of visibility given to the internal customer, which in this example is the sales department. For IT directors and managers to be effective they need to collaborate with the sales managers to figure out how best to meet their needs as efficiently as possible. Politics in this context is the ability to keep all other internal customers' expectations met or exceeded while also meeting the urgent needs of sales, for example.

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This balancing act is a more realistic and less cynical view of politics in IT departments. If all this sounds daunting, keeping expectations balanced, it is. Politics is critical for the role of IT directors and managers as they seek to simultaneously serve the needs of many different internal customers who are all under pressure from competitive and market forces to do their jobs......

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