Process Control and Operations Case Study

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Company's Performance

The control chart delineates the 18 months manufacturing operations of Hi-Pro Performance Fly Rods in three countries, namely: the United States, Argentina, and New Zealand. In delineation, control charts are also referred to as process-behavior charts and are components of statistical process control that are utilized to determine whether a manufacturing process or business process is deemed to be in a state of statistical control. In particular, statistical process control is utilized so as to undertake the monitoring and control of a process. In addition, it is employed to ascertain the continuous improvement in terms of quality of the products and services as well as productivity and output of the personnel. Control charts have limits which enable managers to assess which processes are stable and unstable (Tague, 2005).

For the performances of all three countries, none of the averages randomly fall both above and below the centerline. In the U.S. market, at month 18, the manufacturing process is producing at 126% of the acceptable upper limit of performance. In Argentina, at month 18, the manufacturing process is producing at 33% of the acceptable lower limit of performance. In New Zealand, at month 18, the manufacturing process is producing at 110% of the acceptable lower limit. In this case, the performance of the United States operations for the 18 months falls above the acceptable upper limit. On the other hand, the performances of Argentina operations fall below the standard performance, but falls within both the acceptable upper limit and acceptable lower limit. Lastly, the New Zealand operations completely fall below the acceptable lower limit as illustrated in the diagram, which indicates a lack of stability.

Taking into consideration that the analysis of the control chart points out that the process is presently not under control, that is, it is not stable, then it is necessary for Hi-Pro Performance Fly Rods to undertake alterations or changes to its process control factors in order to attain stability in its manufacturing process.

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It is imperative to understand the underlying and fundamental causes of prevailing performances of operations for all three nations and enhance the process. The performance of manufacturing operations in Argentina has not surpassed any of the control limits. However, they are below the standard performance. According to May and Spanos (2006), this might be as a result of different aspects such as operator fatigue, depletion and lack of raw materials for manufacturing, or other periodic problems. Therefore, one of the actions that the company ought to undertake include increase in raw materials and also boosting and increase in confidence for the personnel (May and Spanos, 2006).

Another aspect that the management of Hi-Pro Performance Fly Rods has to consider as a corrective action is the involvement of staff and personnel. It is imperative to include and involve staff in order to make them feel part of the organization. What is more, the line of staff within the organization may at times have very good and effective ideas and conceptions regarding resolving the problems within the manufacturing process and operations. In addition, this is an action that is befitting for the company because by involving the personnel in resolving the issues, the executive team of Hi-Pro-will be able to gain their commitment (Holden, 2001). What is more, this particular action will be beneficial in the reduction of resistance from staff with respect to new strategies and practices which might have to be executed as part of the solution. The main benefit of this action to the operations of both….....

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